Student-Run Help Desk at Concord Public Library

Student-Run Help Desk at Concord Public Library 

Having trouble figuring out those fancy features on your new cell phone or tablet? Laptop running slow, freezing up, or bombarding you with error messages? Problems with software, malware, or spyware? 

The Concord Regional Technical Center can help. Since the beginning of February, students from the CRTC Information Technology class have been manning a student-run help desk at the Concord Public Library two days a week. The Student Help Desk is open Tuesdays and Thursdays from 3-5 PM, and is free and available to the public.

Students work on laptops, desktop towers, tablets, cell phones, pretty much anything electronic. The service is provided while you wait, drop offs will not be accepted. 

“It’s a great program that both helps people out with their computer problems and gives us an opportunity to get some practical experience,” said Sean Cook, a CHS junior in his first year in the CRTC IT program. “I’m building up a skill that I will need in the future when I’m working as a technician.” 

The Information Technology program at the CRTC covers four distinct areas of information technology. The two-year program prepares high school students for careers as PC support specialists/computer technicians, network administrators, software engineers, and system analysts. The program spans four semesters that in turn focus on computer repair, networking, robotics, and object oriented C# programming. Successful students can earn up to nine college credits and professional certifications such as CompTIA A+ and Cisco CCENT. 

So why point and click your way to frustration, let the Student Help Desk at the Concord Public Library help you get the most out of your cell phone, computer, tablet, or laptop.